Tuesday, 23 April 2019

Library computers now free to use

The £1 charge for library computer access, introduced in May 2018, has been removed and computers are now free to use at all times. The charge was part of a package of measures based on public feedback and trialled to ensure fair access to limited resources as well as to generate more income. The decision to scrap the charge for computer use comes in response to a detailed report on the charge and its impact, as well as feedback collected in a customer survey and a detailed analysis of the anticipated income.
In addition to the removal of the charge, new computers will be rolled-out in libraries before the end of the year to improve the service for all.
Library users who have pre-paid and have credit on their accounts will be able to use the balance to pay other library charges or claim a refund.

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